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management between products and key parts to find out
the parts in the same patch and the applied products.
Before the problems of other products happen, the staff
can replace the parts with normal ones. Thus, it can lift the
quality image which the company initiates and also reduce
the cost to handle customer complaints.
7.
7.Instant information display system: to instantly control
the latest information of production lines through
production information database, the personnel can
estimate the production quantity that day, completed
production quantity and abnormal quantity. Also
they can check all the ongoing production lines and
the instant information, including product names,
manufacture order numbers, assembling timing,
operator personnel information and so on as shown in
the Picture 4.
Picture 4 Instant information display system
Taiwanese manufacturers are embracing the
fierce global competitions. They do not have the price
advantages to get orders like before. It is essential
to develop toward manufacturing servitization and
provide clients with better value-added services
so that a long-term partnership could be well-
established. In this article, the intelligent automation
system is to implement the production traceability
management system in combination with automatic
inspection technologies of manufacturing and
production information management system. When
a certain product has a problem, the company can
use the electronic management method to instantly
reply customers and provide solutions. Also with
the product traceability management, the company
finds out the products which might share the same
problems. Such as the car industry to take call-back
actions and handle the problems in advance so that
in the end the customer satisfaction level and the
quality product image of the company can be both
enhanced.