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company hopes to replace the manual delivery with
automatic guided vehicle.
2.
During the assembling process, the assembling
personnel has to inspect the functions of the product;
also they have to write down the test results on the
manufacturing control sheets. After the treadmills
are sent out, the sheets shall be filed and stored. The
function inspections and result judgements are done by
humans; therefore, there might be different operations
and different test results. And there might also human
errors in writing the test results. This company plans to
implement an intelligent automation system which is
able to collect test results and put into the database via
communication programs and to decrease manual work
steps so that they can get objective and accurate test
results by comparisons.
3.
When the products are shipped to the end users, if
there are functional problems, the logistics of customer
complaint service shall be done as followed: (1)
Usually the clients in the fitness equipment industry
requests to receive replies within 24 hours. Even so, the
problems cannot be directly judged. It is vital to track
the manufacturing process and the records on the
manufacturing test sheet. However, the problem
and the paper manufacturing test sheet can be
only reported to the quality control department the
next working day; (2) the staff at the quality control
department find the manufacturing information
on the manufacturing test sheet based on the
product number; (3) the staff at the quality control
department, the production department, and at the
research and development will discuss the problem,
the reason and the solution; further, they can reply
their client within 24 hours; (4) within 3 days, they
post new parts to the client to replace the broken
ones. Due to the manufacturing test sheets are made
of paper, there is a chance to get lost and uneasy
to find it. Thus, it is indeed a challenge to reply
clients within 24 hours. Additionally, because the
problematic parts are provided by subcontractors.
The parts of the same patch are possibly used in the
treadmills with other serial numbers. Based on the
paper records, it is not an easy job to trace back the
relevant information.