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Taiwan Sporting Goods Manufacturers Association
monitor assembling, and tests, the serial number of final
products and the relevant patches information of key
parts and other messages on the production line. All
the information will be the important references for the
following production progress and reminders, quality
control inspections, yield statistics and other analysis
tasks.
5.
Information inquiry: This system contains a complete
database of production information. Just with the
product serial number of treadmill, the customer-service
staff can quickly get all the production information and
quality control check records and answer the questions
raised by customers. At the first moment, they can pass
the relevant information to the quality control and R&D
colleagues to follow up and avoid the similar problems.
The query interface is shown in the Picture 3.
6.
To build a quick-replying mechanism to serve customers:
Through the production management system, the
company can store the manufacturing information of all-
shipped treadmills and make the connections between
the serial numbers of treadmills and the patch numbers
of key parts:
A.When the product is delivered to the end user and the
function does not work, the staff use the inquiry function
of this system according to the product serial number and
the traceability management to find out the production
records so as to know the problem and reply the customer.
B. If the problem has something to do with a certain patch of
parts with problems, the staff also can use the connection
Picture 1 Through scanning the barcode of parts to
collect information and reduce human errors in copying.
Picture 2 Statistics of daily production sheet
Picture 3 Query about the production information and
inspection records